DOJ Launches Initiative to Improve Customer Experience, Make DOJ Accessible
The Department of Justice (DOJ) hopes that a new initiative called Access DOJ, can make the department more accessible to everyday Americans.
Launched under the Office for Access to Justice (ATJ), the program aims to break down barriers and make it simpler and easier to understand and access various DOJ programs. It will also be a bridge for DOJ to improve customer service, as DOJ currently does not a formal customer experience office.
Human-Centered Design
A pillar of Access DOJ is human-centered design, a methodology that studies the impact on end-users throughout the development process to make sure products achieve the results they’re supposed to.